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Messages - Alexey Zuev

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211
Hi Jason,

You've also wrote some details to me by email, so I am a little confused on the consequence of your actions that caused the error that is shown in the PDF, as well as the consequence of actions that caused "NoRemoteProject" error.

About the PDF - this looks like a project related problem, if you say that after simplification you did manage to upload it. It would be great if you can share the model that caused the error (in the original format). We will not use it other than in testing purposes.
212
Features & Tools / Disappearing video
« on: 11 December 2013 10:48 pm »
Hi Jason,

This is a known issue. The fix will be released soon. I'll notify you when it comes out.
213
Graphics and visual appearance / Environment Settings
« on: 11 December 2013 10:43 pm »
Hi Jason,

We have two separate scenes for Editor and Viewer. Scene for the Viewer updates to match Editor's scene every time you click on "Review" or "Sync" buttons. If this doesn't help you to make scenes match, could you please provide screenshots of mismatch and describe which parameters you've set (time of day/year; north angle; location)?
214
iPad and Android / up/down on the ipad - how?
« on: 09 December 2013 05:15 am »
Hi Geof,

To move up or down on the iPad, you need firstly to direct the camera up or down and then move forward. There are no separate up/down buttons as Q and E for desktop version.
215
Graphics and visual appearance / View Distance
« on: 09 December 2013 05:12 am »
Hi David,

Unfortunately you can't control drawing distance manually. You may consider setting a custom skybox with the mountains as an alternative solution.

Regards,
Alexey
216
Revizto Wishlist / oculus rift
« on: 09 December 2013 05:03 am »
Hi Richard,

Oculus Rift is currently not supported by Revizto. This may be implemented in future, but is not yet planned.

Regards,
Alexey
217
General / Black View?
« on: 03 December 2013 07:34 am »
Hi Dave,

Your graphics chip should be ok, even though it is not dedicated graphics. You should try to install latest video drivers for your laptop from Samsung website (or even better to try getting them from Intel website, but sometimes laptops don't allow that).

Regards,
Alexey Zuev
218
Revizto Wishlist / camera angle
« on: 03 December 2013 07:27 am »
Hi Geof,

Yes, it is in plans. But probably not in the nearest couple of month.

Regards,
Alexey Zuev.
219
Export from Revit / Custom Assets in Revit
« on: 05 November 2013 06:30 am »
Wow, that's weird. I will send you early beta of Revizto 2.0 next week so you can test whether it will change, because we will have a brand new exporter :)
220
Sorry for the inconvenience! It really loks like there is some issue in the exporter. Is there any chance you can share any Revit model that has similar problems? We are now working on the completely new exporter for Revit 2014 and problem might be solved automatically in next version of Revizto, but it would be great to test it.
221
We found the reason of the problem when William sent us the model. The reason was that the model contained extra large texture (something like 14000:6000 pixels). The size of the texture should not exceed 2048:2048 pixels.
222
Web Viewer / Best way to Present to Clients?
« on: 22 October 2013 06:26 am »
Unfortunately I cannot tell you why your client got a "synchronization error", it should be investigated closely. The "site locks continuously" issue is also not very clear... Did you explain about clicking right mouse button to navigate around? I've checked your project and it is shown absolutely fine in my browser without any problems...
223
Export from Revit / Custom Assets in Revit
« on: 18 October 2013 01:05 pm »
Yes, that would be fine. Thank you.
224
Export from Revit / Custom Assets in Revit
« on: 18 October 2013 12:37 pm »
Oh, this is more complicated than I thought :)

What I need is a Revit file which doesn't work correct on your side but contains all the needed materials/assets inside. Is it possible to send me such file?
225
Export from Revit / Custom Assets in Revit
« on: 18 October 2013 12:09 pm »
David, sorry for the inconvenience!

Could you please share that 18 boxes Revit scene so I can test it? Based on the results, we'll be able to locate the reason of the problem.
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