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Revit export error

02 February 2015 11:47 pm

Nic M. [21580]

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Hi,
installed the 30 day trial version of Revizto (3.1.25767).
I'm having trouble exporting from Revit (2015 update release 6 and the same error in 2014 update release 2)
On pressing the "export to Revizto 3" button, i'm getting the "bug report" dialog:
"During export of data ...
on pressing "send report, i'm getting a
"Unhandled exeption ....
Proces cannot access the file ...\personal\nma\Revit\vibExport.trace because it is being used by another process.

Thanks
Nic
 
03 February 2015 01:42 am

Alexey Zuev

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Hi Nic,

Sorry for the inconvenience!

Could you please tell me whether you get this crash on all projects, or on specific one? It would be also helpful if you open "%programdata%/vizerra" folder in Windows Explorer (type in the address bar):

https://dl.dropboxusercontent.com/u/36901677/Work/Screenshots/Programdata.png

and send all .CFG and .LOG files to me.

By the way, it is seen from the report that your personal Windows folder is stored on the network drive. Could you describe your OS version and setup?

Thank you.
 
03 February 2015 01:50 am

Nic M. [21580]

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Hi Alexey,
Thanks for the quick reply!
see attached the requested files.

Indeed is our personal folder is on a windows server (2008 server)
OS is windows 7 professional 64bit / Intel Xeon 3.2 Ghz 12Gb ram

Nic
 
03 February 2015 02:07 am

Alexey Zuev

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Do you get the crash on all of your projects, or just on a specific one?
 
03 February 2015 04:25 am

Nic M. [21580]

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Hi Alexey,

I do get the bug on every project in Revit 14 and 15.
If I export from Navisworks all works fine

As suggested in your pm I installed new version but same result, (I uninstalled the previous version first)
"During export of data from Revit occured exeption...."
on sending the report, "unhandled exeption ... The process cannot access the file //vibExport.trace

Nic
 
04 February 2015 01:01 am

Alexey Zuev

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Hi Nic,

Please try to run the export again, and when the popup window with the crash message appears, go to

"\\gijbels.be\user\personal\nma\Revit\"

copy "vibExport.trace" and send it to me.

Thank you.
 
04 February 2015 01:11 am

Nic M. [21580]

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Hi Alexey,
Thx for the follow up, much appreciated.

See attached the requested file.

I also tried to disable all plugins, extensions, macros, ... and only run the revizto plugin, same result.

Nic
 
04 February 2015 07:49 am

Nic M. [21580]

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Hi Alexey,

I installed the current version.

What logs would you like me to send?
It seems the logs are the same ...
 
05 February 2015 06:18 am

Alexey Zuev

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We should have received a crash report automatically, but we didn't. Can you try to export sample project that came with Revit? There is also can be a problem with .NET. Can you install .NET 4.5 and try to run Revizto Export after that?

Thank you.
 
06 February 2015 04:22 am

Nic M. [21580]

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Hi Alexey,

I tried it with the Revit sample project,
Result is the same as in my first post.
attached are the most resent logs & cfg files
.net 4.5 is checked and installed on my machine