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Textures missing in WebGL viewer

20 October 2014 01:34 pm

marcusbelldesign@gmail.com

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Some textures are missing in the WebGL viewer, but they do show as normal on
Revizto Viewer as well as the iPad Viewer.

 
21 October 2014 04:50 am

Alexey Zuev

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Could you please make this project available by link and share that link with me in a PM?

Thank you.
 
21 October 2014 06:58 am

marcusbelldesign@gmail.com

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I made it public in the gallery, but I don't think it's my project, I looked at several others in the gallery and they have textures missing too.
All is normal in Revizto Editor Viewer and iPad Viewer.

 
21 October 2014 07:02 am

Alexey Zuev

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Confirmed. We will look into this, thank you for reporting the issue!
 
21 October 2014 07:07 am

Alexey Zuev

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Could you please open this project in Revizto Editor, go to Tools -> Optimization and untick the option "Upload scene only for the Viewer", then sync the project. We will need an editor scene to investigate the reason of the problem.

Thank you!
 
21 October 2014 10:33 am

marcusbelldesign@gmail.com

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Alexey Zuev - 21 October 2014 07:07 am
Could you please open this project in Revizto Editor, go to Tools -> Optimization and untick the option "Upload scene only for the Viewer", then sync the project. We will need an editor scene to investigate the reason of the problem.

Thank you!

Okay, I did that and some textures still missing.
 
22 October 2014 02:37 am

Alexey Zuev

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Hi Marcus,

It looks like the project was created in Revizto 2.4. There may be compatibility problems for some textures. If you open and sync the project from 3.0 beta, textures should look fine in WebGL viewer.

Please tell me whether this helps.